Help with your product or system
Contact Zhiyuan Technology about installation, configuration, troubleshooting or an after-sales request. The available support depends on the product, supplied configuration and project agreement.
Information to include
Product model, serial number if available, and order or project reference.
Hardware configuration, operating system and relevant software versions.
A description of the issue, when it occurs and any displayed error message.
Relevant photos or screenshots and the checks already performed. Remove passwords and personal information before sharing diagnostic material.
Contact our team
Email zy@erpsz.net. For calls from mainland China, use 4000900632. Customers outside mainland China can contact us by email.
We will need to confirm the applicable service arrangements before a repair, return or upgrade. Warranty coverage, response times and other service terms are subject to the relevant product or project agreement.
